FAQ
FAQ
Everything guests ask before a stay. Another question? Our team answers day and night.
12 questions
Booking
Why book directly on the hotel’s website?
You get the best available rate, complimentary breakfast with our direct offers and free cancellation depending on the rate.
How do I use the PARIS code?
Enter PARIS in the promo code field of our booking engine: the discount and breakfast apply automatically.
Can I cancel or change my booking?
Yes, free of charge up to 48 hours before arrival on flexible rates. The change link is in your confirmation email.
Your stay
What are check-in and check-out times?
Rooms are ready from 3 pm and should be vacated by noon. We happily store your luggage before and after.
Is the hotel family-friendly?
Absolutely. Junior Suites have a sofa bed and our connecting rooms sleep four, parents and children. Free baby cot on request.
Are pets allowed?
Small dogs under 8 kg are welcome for €30 per night. Please let us know when booking.
Services
Is breakfast included?
It is included with our direct-booking offers. Otherwise the buffet is €28 per person, served beneath our 17th-century vaults or in your room.
What does the concierge offer?
Restaurant, show and transfer bookings, sightseeing tips and an in-room courtesy tray. The front desk is open day and night.
Are rooms accessible for guests with reduced mobility?
One adapted room is available and the hotel has a lift. Please contact us before booking so we can prepare your arrival.
Getting here
How do I get here from the airports?
From Orly, metro line 14 runs straight to Madeleine. From Roissy, take RER B then line 14 at Châtelet. Our concierge can also book a driver.
Does the hotel have parking?
The Madeleine-Tronchet public car park is a three-minute walk away. We are happy to guide you there.
Which metro station is closest?
Madeleine (lines 8, 12 and 14) is a one-minute walk. Concorde (lines 1, 8 and 12) is five minutes away.